When Service Really Sucks!

Don’t mind me, it has been sometime since I bitched about service at a restaurant or is it is because it is the weekend again.

Read these first:-

30mins

(I have walked off from restaurants couple of times before when there was no service or when my orders delivered late but it was a bit hard difficult to do the same when you have a family in tow. Image source: http://www.insightwithpassion.co.uk)

I did not realise that eating sushis for lunch (which was excellent and my son had a good run on the available choices) can make you really hungry later in the evening.

When we came back home, it was just nice for a quiet afternoon nap. And some hours later, my wife and my son was soon feeling hungry again. But since we were going off to see one of our aunty who were not well, we decided to go for dinner on the way later. Just then my mom and my sisters had came back from their Deepavali shopping and since my wife had not cooked anything for dinner, they asked if we can “tapau” some food back.

Someone mentioned thosai and the Indian restaurant just near the house where we once had our usual fare of good thosai, roti naan and roti canai did crossed my mind. However the problem is that their level of service is nothing to shout about – its sucked big time (a norm in some restaurants). You actually need to remind the morons at the restaurant several times on your orders and I have kind of had avoided going to the restaurant for some time. Which was unfortunate because the place is clean, the food is great and the price of food is quite reasonable. It is also quite near to the house and have plenty of parking spots near to the restaurant. These days we pick on another Indian restaurant couple kilometers away where their service is better. Unfortunately it is far from where the aunty resides and since my son now had started to complain that he is really hungry and could not wait another minute more, I had to make the dreaded decision – to head to that nearest restaurant where service is known to be bad. My wife tried to protest but since my son’s complaint had become louder, she kept quiet, hoping for the best.

As we pulled in to the parking spot in front of the restaurant, we could see that the restaurant was packed – the reason was due to another restaurant nearby (with the same level of service that sucks) had closed for the day and its patrons had decided to eat in this restaurant. I looked at my wife and told her that it looks like we need to wait longer for the food. That did not go well with my son but somehow he understood the situation. Despite the crowd, we found empty seats. Trays, plates and cups from the previous patrons left on the table. We took our seats and I immediately waved my hands asking the waiter to clean the table but no one came. One guy passed our table and only remarked “wait”. We understood that the restaurant had more patrons than usual and it will be slow. Sensing that someone will come over later to clean, we decided to wait for the table to be cleaned. But then on the other side, another group of patrons had left and to my irk, the waiter who told us to wait, was soon got busy clearing the plates and cups whilst the same remained on our table.

I was losing my patience – why they don’t clean tables where patrons are still waiting? They can’t be that dumb, right? We understand if they are busy with patrons who came before us. I waved to another waiter and he only came after I had raised my voice. He cleared the plates and cups but left his rag cloth on the table without cleaning the table. He left us rather abruptly to take order from another table. We saw another waiter but he seemed busy chit-chatting with the cook. The restaurant was crowded and the workers were very busy no doubt but it looked like they were not interested taking our orders. To make things worse, they were entertaining patrons who came in after us. If they are too busy with the existing patrons, I completely understand their situation and I will patiently wait for our turn. But seeing patrons who came after us getting their orders done did struck the right cord with me.

I had enough of the nonsense – I somehow regretted coming over to this restaurant in the first place. I should have just listened to my instinct and go to our usual place for our dinner. Never mind the traffic or the distance or my son saying that he is very hungry. I told my wife in a loud voice that if no one come over and take our order in the next minute, we are walking out from here – I did not realise I was loud but I guess I was rather annoyed with the level service. It was loud enough to be heard by the patrons near to where we were seated. Despite the need to disappoint my son who was complaining, we decided to have dinner at our usual place. It seemed this restaurant was “rich” enough to turn away customers.

Just when we was about to walk out and head to our usual restaurant, the earlier waiter then came back and asked us on our orders. His rag cloth was still on the table. My wife was about to tell her order when I stopped her. I looked at the waiter rather annoyingly and told him to clean the table first. We kept quiet until the table was really cleaned. Only after he had properly cleaned the table, we gave him our orders, expecting another round of waiting for the order to come (somehow I regretted this decision). But it was not the case. The food came without much delays – probably because I was keeping an eye on the waiter and the kitchen. Or perhaps the waiter knows that if the food was delayed or if patrons who came after us got their food first, we would have just walked out (it is not the first time I have done that).

Lesson well learned – 1. no point giving some people a second chance. Some people does not know what a good service means and take things for granted 2. just follow instinct and go to places known for good food and good service and 3. simply walk out if service turns out to be bad

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