Please read these as well:-
(BF on the pizza list does not mean chicken, I am very sure of it but the staff insisted it is chicken. It may not look like much but add the service and the tax and soon to be GST, eating out may not be a cheap thing. Having the restaurant mixing your order is just rubbing the salt on your wounds)
Dear, that looks like beef, my wife told me as the waiter placed the pizza on the table…
Ever since I came back from overseas, my kids have been asking for an eat out for a pizza and we have been busy with other things. Then yesterday, I decided to take a day off – not because I had something urgent to do but rather I have enough leave allowance left which I know will go to waste in the coming months when I off to another work assignment. I woke up late in time for my son to be back from school. We had decided to have our lunch outside and waited for my son to take his shower. It was a while since he went to take his shower so I walked to his room, thinking that he is probably busy with his homework (he usually do) but instead he was fast asleep (he was doing his homework till late last night). Deciding not to wake him up, my wife decided to cook something simple (there was some idlis leftover from the morning breakfast as well) and decided to have dinner outside instead.
Having set the plan for the evening and had nothing to do for the rest of the afternoon, I stroll to the bedroom and played game on my phone. The next thing I remembered was my daughter waking me up – she wanted to go to the pizza place. I looked at the time and it was almost 7.30 pm. I must have dozed off halfway playing game on the phone. Now we were kind of late, no thanks to me. I had planned to go before 6 pm. There was still time I told myself. Besides my son only then woke up and sleepily walked into my room and continued his sleep on my bed. I wish I could have done the same thing but by now, my wife joined my daughter in waking me up. Since I usually spend more than time than the rest in the bathroom, I am often pushed to be the first to take my shower. The rest of them will take shower after me – it was nothing but an excuse as there was 2 other bathrooms that they can use.
We decided to go to Aeon Equine Park as my son wanted to buy new books for his revisions and I know there is a small Popular book store there. It was a working day, so driving to IOI Mall or Sunway Pyramid would be a nightmare at this time. The bottleneck there is unbelievable. By the time we reached the place, there was plenty of parking lots for us to pick. So was the seats at the Pizza Hut – we decided to have our dinner first and spend the rest of the time at Popular. Aeon usually closes at about 10 pm on weekdays. So we had to about 2 hours left which was more than enough.
Now talking about eating pizza, it has never been our first choice when it comes to us eating out. If given the option, sushi would be our first choice but then having too much of “raw food” is not a good thing either. But today we are determined to have our pizzas. We walked to an almost empty Pizza Hut and picked out seats. There is another Pizza restaurant in the same place but somehow we feel that Pizza Hut pizzas had better taste. We decided to order a personal pizza first for the kids this time – we were struggling to eat the pizza in the past when we ordered the 2 regular pizzas. After all given the lack of crowd at that moment, we could always order another pizza any time. We opted for chicken “based” pizza instead of our usual seafood “based” as my son sometimes gets rashes after taking seafood. We also opted for more side dishes this time – for a change.
One thing that I noticed is that the waiter did not repeat my orders, something that was odd considering that the franchisee is an international brand. The personal pizza that was served hot disappeared in seconds as soon it was served. The kids were hungry, so was my wife and soon even the side dishes was eaten up too. It was time to add more orders – another pizza. My son took the menu and whilst still munching food in his mouth, started to pick the second pizza – another chicken “based” pizza. Once again, the waiter did not repeat my orders.
It did not take long before the waiter to bring over the plate of pizza. The meat topping on the pizza looked somehow strange – it looked darker and overcooked. I gathered that it must be the way they prepared this pizza but my wife was quicker. She immediately noticed that it was beef topping instead of chicken on the pizza. My son was about to put the pizza in his mouth but stopped immediately once my wife mentioned “beef”. I checked further and it was indeed beef topping on the pizza. To our surprise, another waiter brought us another pizza and it seemed to the correct pizza – the meat topping was definitely chicken but when he saw the pizza on the table, he got confused and so was us. Someone had definitely made a mistake.
I asked the waiter to confirm which is one is our real order (just in case we made a mistake) and there was more confusion as the waiters talked to themselves and double checked the order. To my dismay, the first waiter insisted that the beef topping pizza was INDEED chicken pizza. I looked at her and she must have read my mind and quietly walked away. Then another guy came over, apologized and took away the beef pizza. He then brought over the correct pizza but by now, the damage is done. My son had lost his appetite for pizza (I know he was still hungry) and my wife had lost interest. I ended up finishing most of the pizza myself.
We decided to leave and forget this small mishap for the time being. I waited at the counter to pay the bill and once again, I got another apology from the lady behind the counter. But a surprise was waiting us. The bill included the wrongly delivered beef pizza. There was another customer at the counter, so I waited patiently for another battle on wrong orders. I explained to the lady that the beef pizza was wrongly delivered to us and thus should not be charged to us. In fact I wanted to say that Hindus don’t eat beef but one look at the lady behind counter seems to tell that she lacks this basic knowledge.
And this is not the first time, some people had assumed that non-halal in this country only means one thing – pork to the Muslims. And forgetting that non-halal also means beef to the Hindus and the Buddhists. Another round of discussions and checking with rest of the waiters (I thought they have settled this issue earlier). Good thing for the restaurant and the staff – I was somehow kept my cool and just want to settle the issue. The manager finally showed his face and went over to the counter and re-do the bill. He returned the extra amount but rather hesitantly, as if we made the mistake and not his staff. Better than nothing although I was still at the losing end if consider the service tax and govt tax (short changed about RM1++, ha ha).
Good day out for dinner however ruined for the day but somehow the staff apologizing for the small mistakes soften the damage. Interesting change indeed.